How can I place an order?
1- Open the product page, choose the product you want, then go to cart page.
2- Once you are in the cart page, review your order and proceed to checkout.
3- Choose the shipping method, payment method, fill the needed information and click on place the order.
Is there any cart / order quantity limitation?
No quantity limitation or amount limitation.
For bulk order please get in contact with our sales team at email@example.com
What is the price?
The price depends on what you select. The price will be determined based on the specials you select or the individual product or it will be based on the combination of items you selected.
What are the payment methods?
We accept all major credit and debit cards
How long does the delivery take?
It will take 2 to 3 working days.
What is your shipping method?
We deliver by Fetchr.
What are the delivery charges?
Supplements – If your order is below AED 250/ there will be a delivery charge of AED 20/. per delivery. Any order AED 250/ and above or double product order then the delivery is free.
Where does Mountain Rock UAE deliver?
Sales are limited to the UAE only, we deliver all over in the UAE
For international sales in the Middle East, Africa and Malaysia please contact our sales team at firstname.lastname@example.org
I received my order with missing / damaged items, what can I do?
Let us know, we are here to help. You can look for answers and solutions by contacting us at email@example.com
What is the cancellation and refund policy?
Cancellation refund is only under extenuating circumstance and upon approval.
Mountain Rock UAE encourages all clients to fully commit on their ordered.
Please read our refund policy on the website home page.
How can I contact Mountain Rock UAE customer service team?
You can contact us through the following channels Saturday – Thursday 08:00 am – 10:00 pm UAE time:
Phone: UAE +971 50 529 6983
Or through one of our social media channels (Facebook / Instagram)
How can I be notified about your latest offers and promotions?
You can register on our website , also you can follow us on our social media pages mentioned below to see our latest promotions and offers: – Facebook: / Instagram
How can I get a discount code?
Please keep an eye on our social media pages as we announce once a coupon code is available, from one of our brand ambassadors social media accounts.
Does Mountain Rock UAE have any stores?
No we currently have an online store only
Do you accommodate food intolerances or allergies?
The information regarding allergens can be found on the product packaging back side. Please note that our food is made in a facility that handles, dairy, egg, soy. If you have any specific allergens that require attention, please contact us directly.
Where can I find the nutritional information about the product?
Each product you purchase will be labeled with the nutritional information on the back.
What flavours do you have?
All in One: Thai Milk Tea flavour
Bulk Pro: Green Tea Match Latte flavour
These are the only two flavour and products currently on offer, more flavours and products will be launched in the near future.
What is the size of the product and how many servings per packet?
All in One: weight 715 grams, 11+ servings (will last 2 weeks)
Bulk Pro: weight 700 grams, 18+ servings (will last 3 weeks)
These are currently the only sizes available. Perfect size for traveling.
Does your products contain Trans fats and Saturated fats?
No, our products contain Zero Trans and Sat fats
Does your products contain artificial flavours?
No, our flavours are derived from organic real tea.
What is the shelf life of the product?
Products shelf life is 18+ months unopened, and 2 months after opened.
Is your product Halal Certified?
Yes, at country of origin (Thailand)
Can I cook with this product?
We do not recommend the product to be heated, however using it in cold preparations to accompany a meal is fine.
I am a gym/ fitness center/ meal prep company owner/ manager, can Mountain Rock UAE provide me with products to sell in my facility/ store?
Yes. Please contact us at firstname.lastname@example.org for further information and pricing.
I want to become a Mountain Rock UAE brand ambassador/ product promoter, how do I sign up?
We receive many inquires a day and sponsorships are limited. Please email us at email@example.com for more information.